The rapid evolution of technology in educational settings has opened new avenues for enhancing learning experiences, particularly in specialized fields like network management. This paper explores the novel integration of a GenAI-based virtual assistant in a university-level network management course, focusing on its impact on developing students' soft skills, notably critical thinking and problem-solving abilities. Recognizing the increasing importance of these skills in the digital age, our study aims to assess the empirical effectiveness of this artificial intelligence-driven educational tool in fostering these competencies among students.